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Outsourced Technical Support & Maintenance

Although there are many problems involved in planning the development of a new application, the actual roadmap – in terms of hours and resources involved – is quite unpredictable. With so many variables, such as maintaining and integrating legacy applications, sourcing talent, addressing issues in legacy and new applications, and ever-evolving employee and customer sentiment, it’s difficult to deliver value to all stakeholders involved and run a profitable business at a time when same Clearly, businesses that are agile – whether in sourcing resources based on demand or dealing with customer problems – thrive and stay ahead of their competition. However, this is easier said than done. Raise your hand if any of the following scenarios sound familiar:

First: You are forced to keep the old version of the Application when the customer migrates

You’ve developed a new version of your application from scratch, happily announced its release, and are all set to help your customers migrate. However, they take their own sweet time. You had imagined weeks, maybe months, but now it’s years, and the migration is still going on.

You’re stuck defending old apps because you obviously can’t abandon your customers. You understand that they have their own constraints and are committed to providing them with value regardless of the version of the application they are using. However, this involves maintaining old applications for which you must keep the source.

Second: You’re torn between ‘hardening’ your new release and working on the next idea

It hasn’t been long since you released your latest product and you’re already toying with the idea of ​​developing the next product. However, the only challenge is that you have to move your developers to a new project even if the latest release is a ‘hardening’.

It is a difficult choice. Should you be mobilizing your team to work on the next idea without the resources allocated to addressing emerging problems in a new product? Or should you wait for your new product to be optimized for months or years before moving on to the next idea? First, you risk damaging your reputation. In the latter, you risk losing the idea from the competition, or the idea itself becoming irrelevant all the time. Regardless of the choices you make your business suffers one way or another.

Third: You can’t get developers excited about data transformation maintenance

Working with frequently changing or inconsistent customer or vendor data requires continuous data / schema mapping during and post-implementation. This requires some technical ability but is not really a fulfilling role for many developers. Also, it’s not about new apps or old apps – it’s generally an ongoing requirement. For example, new vendors can share data in new formats. Or something could break with a particular data set. Mapping that new data is not that difficult, but the needs for that data often change. It is difficult to scale up quickly and get contractors or get existing employees to do these tasks.

Fourth: You have a resource problem

The amount of work during software development is not always consistent and predictable. You can’t always predict the busy phases of coding, testing, and discussion. Your team may be overstretched during that phase.

Often times this is due to unprepared business needs or a rush to implement a new release. In extreme cases, developers can work around 80 hours a week. Such phases are interspersed with periods of relative calm when they have nothing to do and feel bored. Such a situation causes an unfair work-life balance leading to career disappointment and even health problems.

The solution: Find the right technical support partner.

Imagine not having to go the distance alone – having resources that can take on extra workload when needed, get help on demand, and even do all the boring work for you while you focus on your passion project. That’s how valuable technical support services are.

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